Privacy Policy for Dr Frank's Australia
Last updated: 03.12.2025
This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of your information when you use the service and tells you about your privacy rights and how the law protects you.
We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Privacy Policy:
- Account means a unique account created for You to access our Service or parts of our Service.
- Company (referred to as "the Company", "We", "Us" or "Our") refers to Doctor Franks Australia Pty Ltd.
- Cookies are small files placed on Your Device containing your browsing history details.
- Country refers to Australia.
- Device means any device that can access the Service such as a computer, mobile phone, or tablet.
- Personal Data is any information that relates to an identified or identifiable individual.
- Service refers to the Website.
- Service Provider means any natural or legal person who processes the data on behalf of the Company.
- Usage Data refers to data collected automatically while using the Service.
- Website refers to www.doctorfranksaustralia.com.au
- You means the individual accessing or using the Service.
Collecting and Using Your Personal Data
Types of Data Collected
Personal Data
While using Our Service, We may ask You to provide certain personally identifiable information, including:
- Email address
- First and last name
- Phone number
- Usage Data
Usage Data
Usage Data is collected automatically when using the Service. It may include IP address, browser type, browser version, visited pages, time and date of visits, time spent on pages, device identifiers, and diagnostic data.
When accessing the Service through a mobile device, additional data may be collected such as device type, operating system, unique device ID, and mobile browser type.
Tracking Technologies and Cookies
We use Cookies and similar tracking technologies to track activity and store information. These may include:
- Browser Cookies
- Flash Cookies
- Web Beacons
Cookies may be "Persistent" or "Session" Cookies.
Types of Cookies Used
- Necessary / Essential Cookies (Session Cookies) – required for website functionality.
- Cookies Policy / Notice Acceptance Cookies (Persistent Cookies) – track acceptance of cookie usage.
- Functionality Cookies (Persistent Cookies) – remember login details or preferences.
For more information about the cookies we use, please see our Cookies Policy.
Use of Your Personal Data
The Company may use Personal Data for the following purposes:
- To provide and maintain our service.
- To manage your account as a registered user.
- To perform contracts including purchases or other agreements.
- To contact you through email, calls, SMS, or app notifications.
- To provide news, offers and general information unless opted out.
- To manage your requests.
- For business transfers.
- For data analysis and service improvement.
Sharing of Your Personal Information
- With Service Providers
- For business transfers
- With Affiliates
- With business partners
- With other users (public information areas)
- With your consent
Retention of Your Personal Data
We retain Personal Data only as long as necessary to fulfil purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.
Transfer of Your Personal Data
Your information may be transferred to computers outside your state or country where laws may differ. We ensure adequate protection before any transfer.
Disclosure of Your Personal Data
Business Transactions
If the Company is involved in a merger, acquisition or asset sale, your data may be transferred.
Law Enforcement
We may disclose Personal Data when required by law or government authorities.
Other Legal Requirements
We may disclose your data to:
- Comply with legal obligations
- Protect Company rights or property
- Prevent wrongdoing
- Protect user safety
- Protect against legal liability
Security of Your Personal Data
We strive to protect your data but cannot guarantee 100% security due to internet transmission limitations.
Children's Privacy
Our Service does not address anyone under the age of 13. If You believe your child provided us data, please contact us and we will remove the information.
Links to Other Websites
We are not responsible for third-party sites linked from our Service. Please review their Privacy Policies.
Changes to This Privacy Policy
We may update this Privacy Policy occasionally. We will notify You via email and/or a notice on our service. Please review this page periodically.
Contact Us
If you have any questions, you can contact us:
- Email: jay@pacifichealthcare.com.au
